Terms & Conditions

These terms concern purchases from mylvoryx.com, operated by 深圳市跨世达电子商务有限公司 under the mylvoryx™ brand.

Product Information

Review the description, specifications, options, and included components for each cleaning tool before ordering. Use products in accordance with their instructions and relevant surface-care guidance.

Ordering

You must provide accurate order, billing, and delivery information and be authorized to use the selected payment method. Contact us promptly if information needs correction.

Prices and Availability

Review the transaction currency and total shown at checkout. Products and prices may change for future orders. If an availability issue or material listing error affects your order, we will contact you to resolve it, including refunding an unfulfilled item where payment has been taken.

Shipping and After-Sales Requests

Shipping information is described in our Shipping Policy. Return and refund requests are handled under our Return & Refund Policy and applicable consumer rights.

Product Use

Cleaning results vary with the surface, dirt, technique, and other products used. Check compatibility before use and avoid methods that conflict with the product or surface manufacturer's instructions.

Changes and Applicable Rights

These terms may be updated for future transactions. Updates do not remove rights or commitments that apply to an existing purchase. Mandatory rights under applicable law remain unaffected.

Company and Contact

Company: 深圳市跨世达电子商务有限公司
Legal representative: 王钊
Registered address: 深圳市龙岗区吉华街道水径社区吉华路299号尚水天成1栋2102
Email: service@mylvoryx.com
Phone: +86 13528410867
Customer service: Monday–Friday, 06:00–23:00, China Standard Time (UTC+8).