MYLVORYX™ · AFTER-SALES SUPPORT

Return & Refund Policy

Start With Customer Support

To request a return or refund, email service@mylvoryx.com with your order number, the item involved, and the reason for your request. Contact us before sending any item back.

Return Review

We will review the product's condition, the reason for the request, the terms disclosed for the purchase, and applicable consumer rights. Please keep the item, accessories, and packaging available while your request is being reviewed.

Use of a cleaning tool, hygiene considerations, or product damage may be relevant to a change-of-mind return review. These considerations do not remove rights that apply to defective or incorrectly supplied goods.

Damaged, Defective, or Incorrect Items

Report the issue promptly and provide clear photographs of the product and packaging where relevant. We will explain the available resolution after reviewing the information.

Return Address and Shipping

Customer service will provide the receiving address and instructions when a return is arranged. The registered company address is not automatically the return address.

Before dispatching a return, obtain confirmation of who is responsible for its shipping cost and retain proof of shipment.

Refund Handling

Once a refund is approved, we will confirm the amount and arrangements. Refunds are normally issued to the original payment method where supported. Your payment provider may require additional time to make the funds available after issuance.